Refunds & Billing

Subscriptions are processed by Stripe, Inc. Invoices, payment methods, and cancellation are managed through Stripe Checkout and the Stripe customer billing portal where available. Card data is collected and stored by Stripe — we do not see or store full card numbers.

Monthly and annual subscriptions and recurring add-ons renew automatically at the then-current rate for each billing period until you cancel. By starting a paid subscription you authorize recurring charges to your payment method until cancellation. You are responsible for all charges incurred before cancellation takes effect.

Promotional trials may be offered without payment details for a limited time. When a trial ends, public booking, SMS, or other paid features may be paused, reduced, or locked until a paid subscription is active. Promo codes are subject to their stated limits, expiry, plan eligibility, and our discretion. Promo codes have no cash value, are not transferable, and may be revoked if used in violation of the Acceptable Use Policy.

All fees are stated in Canadian dollars unless otherwise indicated and are exclusive of GST/HST, QST, PST, sales tax, VAT, withholding taxes, and any similar government charges, which are your responsibility. Where we are required to collect any such tax, we may add it to your invoice at the applicable rate.

Except where required by applicable consumer protection law, all subscription fees, add-on fees, one-time setup fees, SMS pass-through fees, and registration fees are non-refundable once charged, including for partial billing periods and unused portions of a period. We do not pro-rate refunds for downgrades, plan changes, or mid-period cancellations, and we do not refund fees for periods of suspension caused by your compliance, content, or payment issues.

If you believe a charge is in error, contact us within thirty (30) days of the charge at support@bookerflow.ca with your business name, invoice number, and a description of the issue. We will review billing errors in good faith and, if confirmed, correct them by refund, credit, or invoice adjustment at our discretion.

Please contact us first if you believe a charge is incorrect. Initiating a chargeback or payment dispute without first attempting to resolve the issue with us may result in immediate suspension or termination of your account. You agree to reimburse us for any chargeback fees imposed by Stripe or the card network and for the underlying disputed amount where the dispute is resolved in our favour.

If a payment fails, we (or Stripe on our behalf) may retry the charge in accordance with standard processor logic and notify you. If a balance remains unpaid past its due date, we may suspend or downgrade your account, disable public booking and SMS, and pursue collection of the outstanding amount, including reasonable costs of collection. Interest on overdue amounts may accrue at the lesser of 1.5% per month (19.56% per year) and the maximum rate permitted by law.

• Cancel through the Stripe customer billing portal or the cancellation tools we provide in the dashboard when available.
• Cancellation stops the next renewal — it does not refund the current billing period unless required by law.
• After cancellation, paid features remain available until the end of the current paid period, after which the account is downgraded or disabled.
• Deleting your account does not automatically cancel an active Stripe subscription — cancel billing first.

We may change plan structure, included quotas, add-on availability, SMS pass-through rates, and pricing with reasonable advance notice. Price changes apply to renewals or new purchases following notice and do not apply to fees already invoiced. Continued use after the effective date is acceptance of the updated pricing.

If your account is suspended or terminated for non-payment and later reactivated, we may require payment of the outstanding balance, any chargeback or collection costs, and a reactivation fee. We are not required to restore data deleted during the suspension period.

Nothing in this policy limits any non-waivable consumer protection right you may have under applicable law (including in Quebec, the United Kingdom, the European Union, and U.S. states). Where mandatory law gives you a right of withdrawal, cooling-off, cancellation, or refund that is broader than this policy, that right applies and we will honour it as required.

Fees that businesses charge their own customers for services booked through the platform are between the business and the customer. End customers should contact the business directly for any service-related refund, no-show fee, deposit, or chargeback question. See the Platform Notice for more detail.

Billing questions: support@bookerflow.ca.