Acceptable Use Policy

You must use the platform only in compliance with all applicable laws and regulations, including consumer protection, professional licensing, privacy, anti-spam, marketing, accessibility, and tax laws in every jurisdiction where you operate. You must hold and maintain all licences, permits, and authorizations required for your services and comply with any code of conduct or professional ethics applicable to your trade.

You must not use the platform to:

• Publish, advertise, or transmit content that is illegal, fraudulent, deceptive, defamatory, obscene, hateful, harassing, discriminatory, threatening, or that incites violence.
• Misrepresent your identity, business, credentials, certifications, affiliations, prices, availability, refund policies, or service descriptions.
• Infringe any intellectual property, privacy, publicity, contract, or other right of any person or entity.
• Send unsolicited or deceptive messages (spam), including SMS, email, or any other electronic communication, or message any recipient without valid, documented consent and a working opt-out.
• Harvest, scrape, or collect personal information about other businesses, staff, or end customers from the platform.
• Probe, scan, or test the vulnerability of any system or network without prior written authorization from us; perform load, stress, or penetration testing without our consent; or attempt unauthorized access to any account, system, or data.
• Upload viruses, worms, trojan horses, ransomware, or any other malicious code, or otherwise tamper with the platform.
• Interfere with or disrupt the platform, our infrastructure, or other tenants, including by flooding APIs, abusing rate limits, exploiting bugs, or circumventing security or quota controls.
• Reverse engineer, decompile, disassemble, or attempt to derive source code from any part of the platform, except where these restrictions are not enforceable under applicable law.
• Use bots, scrapers, automated booking tools, or other automated means to interact with the platform other than through documented APIs and within published rate limits.
• Resell, sublicense, rent, lease, lend, white-label, or otherwise commercialize the platform without our prior written agreement.
• Use the platform on behalf of any party that is subject to Government of Canada sanctions or that is located in an embargoed country.

We do not permit use of the platform for, or to facilitate, the following activities without our prior written approval, and we may decline approval at our discretion:

• Adult content, escort services, sexual services, or any service that is or appears to be a front for any of the foregoing.
• Illegal drugs, controlled substances, or any product or service that violates federal, provincial, or state controlled-substance laws.
• Firearms, ammunition, explosives, weapons, or related accessories where regulated.
• Gambling, betting, lotteries, or other regulated games of chance.
• Multi-level marketing, pyramid schemes, get-rich-quick programs, or fraudulent investment schemes.
• Cryptocurrency mixers, unregistered money-transfer or money-services businesses, and any service designed to evade financial regulation or sanctions.
• Telemarketing, lead generation, or 'verified opt-in' services that text or call third parties on behalf of clients without proper consent.
• Practice areas that legally require professional registration where you cannot demonstrate registration (for example, medicine, dentistry, law, accounting) — you must verify your eligibility on request.

If you use SMS, email, voice, or any other communications feature, you must comply with our SMS & Messaging Terms, carrier rules (including A2P 10DLC and similar registration regimes), Canada's Anti-Spam Legislation (CASL), the U.S. Telephone Consumer Protection Act (TCPA) where applicable, the CAN-SPAM Act, and equivalent laws where you message recipients. You must not send messages containing SHAFT content (sex, hate, alcohol, firearms, tobacco) except as expressly permitted by carriers and law. High opt-out rates, spam complaints, deliverability issues, or content violations may result in immediate throttling or suspension.

You must not use the platform to facilitate fraud, money laundering, identity theft, phishing, or chargeback abuse. Excessive disputed payments, fraudulent transactions, fake bookings, suspected stolen payment instruments, or coordinated abuse of trials, promo codes, or signup flows may result in immediate suspension without refund. You will cooperate with any investigation we, our payment processor, or law enforcement reasonably requests.

You must respect the booking, staff, storage, API, and messaging limits of your subscribed plan. You must not split usage across multiple accounts to evade plan limits or pricing, abuse trial periods, or attempt to use unlicensed seats. We may meter usage and bill overages or downgrade features when limits are exceeded.

To report abuse, suspected fraud, security issues, content violations, or policy breaches, email support@bookerflow.ca. Please include a clear description, the affected booking page or URL, and any supporting evidence. We treat reports confidentially where reasonable and may need to share information to investigate or comply with law.

We may investigate suspected violations, request information, throttle usage, suspend or disable booking pages, remove or restrict content, require corrective action, or terminate accounts, with or without notice and without refund where permitted. We may report violations and disclose information to law enforcement, regulators, carriers, our payment processor, or other affected parties as appropriate. Suspension or termination under this AUP is in addition to and not in lieu of any other remedy available to us under the Terms of Service or at law.

If you believe your account was suspended in error, you may appeal by replying to the suspension notice or emailing support@bookerflow.ca with relevant details. We will review appeals in good faith, but reinstatement is at our discretion and is not guaranteed.