Terms of Service

You must be at least 18 years old (or the age of majority in your jurisdiction) and able to form a binding contract. If you use the Service on behalf of a company, partnership, sole proprietorship, or other entity, you represent and warrant that you have the authority to bind that entity, and "you" includes that entity. You confirm that you and your business are not the subject of sanctions and are not located in a country embargoed by the Government of Canada.

BookerFlow provides hosted online booking pages, appointment scheduling, calendar management, owner and staff dashboards, email notifications, optional SMS notifications, and related software tools. The Service is provided as software-as-a-service and may evolve over time. We may, in our sole discretion, add, modify, suspend, deprecate, or remove features, limits, integrations, or plans at any time, provided that material reductions to a paid plan within an active billing period will be communicated where practical.

BookerFlow is a technology platform. We do not sell, perform, deliver, supervise, or guarantee the services your customers book through your booking page. We are not the merchant of record for those services unless we expressly and separately enable in-product payment collection for you in writing. You alone are responsible for your services, staff, pricing, scheduling decisions, customer relationships, refunds, and regulatory compliance.

Nothing in these Terms creates a partnership, joint venture, franchise, agency, employment, or fiduciary relationship between you and us. You may not represent that BookerFlow endorses, employs, supervises, certifies, or operates your business.

• You must provide accurate, current, and complete registration information and keep it up to date.
• You are responsible for all activity that occurs under your account, including activity by your staff, agents, contractors, or anyone using your credentials.
• You must keep passwords and other credentials confidential, use a unique password, and protect any session cookies on shared devices.
• You must immediately notify us at support@bookerflow.ca of any unauthorized access, credential compromise, or security incident affecting your account.
• You are responsible for configuring staff roles and permissions appropriately, including revoking access promptly when staff leave.
• Each individual user must have their own credentials; sharing a single login between humans is not permitted on paid plans.
• We may require email verification, multi-factor authentication, or proof of identity for security or compliance reasons.

Paid plans, add-ons, and one-time fees are billed in Canadian dollars unless otherwise stated and are processed by Stripe, Inc. or another billing provider we designate. By starting a paid subscription you authorize automatic, recurring charges to your payment method at the then-current rate for each renewal period until you cancel. We will rely on payment-method information provided to or updated through Stripe.

Unless expressly stated, fees are exclusive of GST/HST, QST, PST, sales tax, VAT, and any other taxes, duties, or government charges (other than taxes on our net income), which are your responsibility. If we are required to collect any such tax, we may add it to your invoice. Trial or promo periods may be offered without a card; when a trial ends, public booking, SMS, or other paid features may be disabled or reduced until billing is active.

We may change pricing, plan structure, included quotas, add-on rates, SMS carrier pass-through fees, or feature scope at any time. Changes apply to renewals or new purchases following reasonable advance notice (typically by email or in-app notice) and do not apply retroactively to fees already invoiced. Continued use after the effective date is acceptance of the new pricing.

Except as described in our Refunds & Billing policy or required by applicable consumer protection law, all fees are non-refundable.

As between you and your customers, you alone are the merchant and service provider. Our Platform Notice describes our limited role; you remain solely responsible for every aspect of what your customers buy from you.

• Publish accurate services, prices, durations, hours, staff, cancellation rules, deposits, and any other terms before bookings are taken.
• Honor appointments booked through the Service except where your published cancellation or rescheduling policy permits otherwise.
• Handle refunds, chargebacks, complaints, no-shows, complaints to consumer regulators, professional licensing matters, and any other disputes about your services, staff, pricing, sanitation, safety, or premises, without involving us as the seller or guarantor.
• Provide a clear, monitored channel (phone, email, or both) for customers to reach you for service and billing questions.
• Comply with all laws applicable to your business and customer interactions, including consumer protection, professional licensing, health and safety, privacy, anti-spam, marketing, accessibility, and tax laws in every jurisdiction where you offer or perform services.
• Obtain valid, documented consent before sending SMS, email marketing, or any other electronic communication, and honor opt-out requests promptly.
• Maintain your own customer-facing privacy policy and any other disclosures your jurisdiction requires.
• Carry appropriate insurance for your business, including general liability and professional liability where applicable.

You agree that we have no obligation to assist with, mediate, or pay for disputes between you and your customers, your staff, your suppliers, your processor, or any regulator.

SMS, email, and any other messaging features are subject to our SMS & Messaging Terms, applicable carrier and provider rules, and laws including but not limited to Canada's Anti-Spam Legislation (CASL), the U.S. Telephone Consumer Protection Act (TCPA) where applicable, the CAN-SPAM Act, and provincial and state equivalents. You are the sender, advertiser, and party responsible for the content and consent of all messages sent on your behalf through the Service. We may delay, throttle, suspend, or terminate messaging features at any time for compliance review, elevated complaint rates, deliverability concerns, carrier action, or suspected abuse, with or without notice.

Your use of the Service must comply with our Acceptable Use Policy. Prohibited conduct includes spam, illegal content, harassment, fraud, infringement, probing or attacking our systems, interfering with other tenants, scraping, automated abuse, reverse engineering, and using the Service for high-risk regulated activities without our prior written approval.

You retain ownership of the information, branding, photos, descriptions, customer lists, and other content you provide or that is collected through your booking page ("Customer Content"). You grant us a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, modify (for formatting and delivery only), back up, and process Customer Content solely to operate, secure, maintain, support, and improve the Service, to communicate with you, and to comply with law. This license survives termination only to the limited extent required for backups, legal retention, and disaster recovery.

You represent and warrant that you have all rights necessary to provide Customer Content to us and to grant the license above, and that Customer Content does not infringe any third-party rights or violate any law.

We use essential cookies and similar technologies to operate the Service (for example, keeping you signed in and protecting accounts). We do not use advertising cookies on the core platform. Optional analytics cookies are not used today; if we add them later, we will ask for consent where required and explain how to opt out in our Privacy Policy and cookie preferences. Blocking essential cookies in your browser may prevent you from using sign-in and booking features.

We and our licensors own the Service, including the BookerFlow name, logos, interface, software, source code, documentation, designs, content, and all related intellectual property. Except for the limited right to use the Service granted in these Terms, no rights are granted to you by implication, estoppel, or otherwise. You may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, decompile, create derivative works of, or attempt to derive the source code of any part of the Service, except to the extent these restrictions are prohibited by applicable law. You may not use our trademarks except to truthfully identify the Service in a manner that does not imply sponsorship, endorsement, or affiliation.

If you send us suggestions, ideas, feature requests, bug reports, testimonials, or other feedback ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, sublicensable license to use, modify, exploit, and incorporate the Feedback into the Service or any other product without obligation or compensation. You waive any moral rights in Feedback to the extent permitted by law.

We may label features as "beta", "preview", "experimental", "alpha", "early access", "lab", or similar (collectively, "Beta Features"). Beta Features are provided "as is" and "as available" for testing, may be unstable or removed at any time, are not covered by any support or service commitments, and may have additional terms. Production use of Beta Features is at your own risk.

The Service depends on third-party services including Stripe (billing), Twilio (SMS), SendGrid or similar (email), hosting infrastructure, and possibly additional integrations you choose to enable. Their availability, accuracy, pricing, and policies are outside our control. We are not responsible for any failure, outage, change, suspension, or act or omission of a third-party service. Your use of any third-party service through or alongside the Service is governed by the third party's own terms.

We strive for reliable uptime but do not guarantee that the Service will be uninterrupted, error-free, secure, or free of harmful components. Scheduled or emergency maintenance, third-party outages, internet conditions, and Force Majeure events may affect availability. Support is provided on a commercially reasonable-efforts basis during our normal business hours and according to your plan; nothing in these Terms is a service level agreement unless we sign a separate written SLA with you.

We perform routine backups for our own operational continuity, but you are responsible for maintaining your own records of bookings, customers, finances, and any data you need to operate or comply with law. The Service is not a system of record, accounting system, medical record system, or legal records system. To the extent permitted by law, we are not liable for any loss or corruption of data, including data loss caused by your actions, integrations you enable, or third-party services.

Where reasonably feasible and unless prohibited by law or a security investigation, you may request a copy of Customer Content during your subscription using available export tools or by emailing support@bookerflow.ca. After termination, we may delete Customer Content subject to the retention periods described in our Privacy Policy.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE, ALL CONTENT, AND ANY BETA FEATURES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. WE EXPRESSLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED OR ERROR-FREE, RESULT IN PARTICULAR BOOKINGS, REVENUE, OUTCOMES, OR DELIVERABILITY, OR THAT DEFECTS WILL BE CORRECTED. THIS PARAGRAPH APPLIES TO THE FULLEST EXTENT PERMITTED BY LAW; CERTAIN CONSUMER WARRANTIES MAY NOT BE WAIVABLE IN YOUR JURISDICTION.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER BOOKERFLOW NOR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS, BOOKINGS, CUSTOMERS, ANTICIPATED SAVINGS, DATA, OR USE, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE IN ANY TWELVE-MONTH PERIOD WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNTS YOU ACTUALLY PAID TO US FOR THE SERVICE IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) CAD $100. WITHOUT LIMITING THE FOREGOING, WE ARE NOT LIABLE FOR (i) CLAIMS BY YOUR CUSTOMERS, STAFF, OR THIRD PARTIES RELATING TO YOUR SERVICES, PRICING, AVAILABILITY, QUALITY, NO-SHOWS, REFUNDS, OR PROFESSIONAL CONDUCT; (ii) MESSAGING DELIVERY, CARRIER FEES, OR COMPLAINT-DRIVEN SUSPENSIONS; (iii) ACTS OR OMISSIONS OF STRIPE, TWILIO, OR OTHER THIRD-PARTY PROVIDERS; OR (iv) CLAIMS BASED ON THE INCORRECT ASSUMPTION THAT WE ARE THE PROVIDER OF YOUR SERVICES.

The limitations in this Section are essential elements of the bargain between you and us and apply even if a limited remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions our liability is limited to the maximum extent permitted by law.

You will defend, indemnify, and hold harmless BookerFlow, its affiliates, and their respective officers, directors, employees, contractors, agents, and licensors from and against any and all third-party claims, actions, demands, investigations, losses, damages, fines, penalties, settlements, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your business operations, services, products, staff, premises, equipment, or pricing.
• Your customer relationships, including any service quality, no-show, refund, chargeback, or professional liability claim.
• Customer Content you publish or transmit through the Service.
• Your messaging practices, including any SMS, email, voice, or push communications and any consent or opt-out failures.
• Your violation of these Terms, any policy incorporated by reference, or any applicable law.
• Your infringement or alleged infringement of any third-party right.
• Disputes between you and any of your staff, contractors, suppliers, processors, or regulators.

We may, at our option and at your expense, assume the exclusive defense and control of any matter subject to indemnification, in which case you will cooperate fully with us. You may not settle any claim against us without our prior written consent if the settlement requires any admission, payment, or action by us.

We may suspend, restrict, or terminate your access to all or part of the Service immediately and with or without notice if we reasonably believe that: (a) you are in breach of these Terms or any incorporated policy; (b) your use poses a security, legal, regulatory, or reputational risk; (c) your payment is overdue or has been disputed; (d) your messaging or content has triggered carrier, provider, or law-enforcement action; or (e) we are required to do so by law. We may also terminate for our convenience on reasonable notice. Suspension or termination does not relieve you of fees owed for the period before termination.

You may cancel your subscription at any time through the billing tools we provide. After termination, your access to the Service ends. Sections that by their nature should survive termination — including ownership, fees owed, content license for retention, disclaimers, limitations of liability, indemnification, dispute resolution, and governing law — will survive.

Neither party is liable for any delay or failure to perform (other than the obligation to pay fees) caused by events beyond its reasonable control, including acts of God, fire, flood, earthquake, severe weather, epidemics or pandemics, war, terrorism, civil unrest, government action, labour disputes, interruptions of telecommunications or internet service, third-party service outages, denial-of-service attacks, or shortages of materials or transportation.

We may update these Terms from time to time. When we do, we will post the revised version, update the "Last updated" date, and, where the changes are material, take reasonable steps to notify you (such as an in-app notice, email, or re-acceptance at login). The updated Terms take effect on the date posted unless otherwise stated. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree, your only remedy is to stop using the Service and cancel your subscription.

We may give you notice by email to the address on your account, by posting on the Service, or by other reasonable means. Notices to us must be sent to support@bookerflow.ca or by registered mail to our published business address. You consent to receive electronic communications related to the Service, and you agree that those electronic communications satisfy any legal requirement that a communication be in writing.

These Terms are governed by the laws of the Province of Ontario, Canada and the federal laws of Canada applicable in Ontario, Canada, without regard to conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Except where prohibited by mandatory consumer protection law, you and we irrevocably submit to the exclusive jurisdiction of the provincial and federal courts located in Toronto, Ontario for any dispute, controversy, or claim arising out of or relating to these Terms or the Service. You waive any objection to the venue and personal jurisdiction of those courts. Nothing prevents either party from seeking injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

To the extent permitted by applicable law, you and we agree that any dispute will be brought in an individual capacity and not as a plaintiff or class member in any purported class, consolidated, or representative action. If a court finds this waiver unenforceable for any part of a claim, that part will proceed in court and the rest will remain governed by these Terms.

You may not assign or transfer these Terms or any rights or obligations under them, whether by operation of law or otherwise, without our prior written consent, and any unauthorized assignment is void. We may freely assign or transfer these Terms in connection with a merger, acquisition, financing, reorganization, or sale of assets, or to any successor or affiliate.

If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable or, if modification is not possible, severed, and the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision is not a waiver of that right or provision.

These Terms, together with the Privacy Policy, Acceptable Use Policy, SMS & Messaging Terms, Refunds & Billing policy, Platform Notice, and any order form, subscription, plan description, or written agreement we sign with you, constitute the entire agreement between you and us regarding the Service and supersede all prior or contemporaneous understandings. In the event of a conflict, the order of precedence is: (1) a signed written agreement; (2) these Terms; (3) the incorporated policies; and (4) plan descriptions and in-product notices.

BookerFlow — questions about these Terms: support@bookerflow.ca.