On this page
Text reminder and phone verification options depend on account messaging availability. Customers should only receive appointment texts when the supported SMS service is enabled and applicable consent has been collected.
Review the booking options
Open Settings → Booking rules and review the SMS-related options that are available for your account.
- 1
Review customer consent
Ask customers if they want text reminders controls the consent prompt shown on the booking form when appointment texts are available.
- 2
Review phone verification
Require a phone verification code before booking adds a verification step for customers. It only works after text messaging is approved.
- 3
Test the booking flow
Preview the public booking page and confirm the customer experience matches the options you selected.
Texts are not arriving
Confirm that text messaging is available and approved for your account, the customer entered a valid mobile number, and the customer opted in where prompted. Contact support with the appointment date and a description of the issue; do not include verification codes.