“Past due”: what customers see and how to fix it

BookerFlow takes bookings while your subscription is active or still in its trial. Any other state — past due, cancelled, unpaid — pauses online booking.

What stays working while you are past due:

• You can still sign in and use the whole dashboard.
• Every existing appointment stays exactly where it is.
• Your customers, services, staff, and hours are all untouched.
• You can still book customers in yourself from the dashboard.

What stops:

• Customers cannot make new bookings on your public page.

Your booking page stays online — your name, branding, and contact details are all still there. In place of the times, customers see:

Online booking unavailable

Online booking is temporarily unavailable. Please call [your phone number] to book by phone.

Your phone number appears there as a tappable link if you have one saved on Settings → Profile. If you have not, the message just says to contact the business — so a saved phone number is worth having for exactly this moment.

1. 1

   Step 1: Open Billing

   In the dashboard menu, under Account, choose Billing.

2. 2

   Step 2: Update your payment method

   Use the button on the past-due banner. It opens our payment provider's secure page — BookerFlow never sees or stores your full card number.

3. 3

   Step 3: Enter a working card and confirm

   If the old card simply expired, adding the new expiry and security code is usually enough. Otherwise use a different card.

4. 4

   Step 4: Wait for the payment to be retried

   The outstanding invoice is charged to the new card. This usually completes within a minute or two, though a bank may take longer.

5. 5

   Step 5: Check booking is back on

   Reload the Billing page — the banner should be gone. Then open View booking page and confirm times are showing again.

In rough order of how often we see them:

• The card expired. Easily the most common, and easily missed — a replacement card arrives, and the subscription still has the old one.
• Insufficient funds on the day the payment was attempted.
• The bank blocked it. Recurring charges sometimes trip fraud rules, particularly on a new card. Approving it with your bank and retrying usually clears it.
• The card was cancelled or replaced after being lost or reissued.

You are not shut down while you sort the payment out. From Appointments → New appointment you can book customers in yourself, exactly as you would for a phone booking, and they receive their confirmation as usual.

If your phone number is not on Settings → Profile, add it now — it is what appears on your booking page while online booking is paused.

Once payment succeeds, everything returns to normal immediately. There is nothing to re-enable and no settings to restore. If online booking is still not working after the payment clears, work through Why a time slot isn't showing to customers — at that point it is a different problem wearing the same costume.