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Available times depend on online booking settings, service and staff availability, working hours, existing appointments, and your booking rules.
Check the likely causes
Start with the selected service and date, then check the staff schedule and booking rules.
- 1
Confirm online booking is enabled
Open Settings → Booking rules and check the online booking control.
- 2
Check the date range
Settings → Booking rules includes Minimum booking notice (minutes) and Booking window (days ahead). The requested time must fall within both limits.
- 3
Check staff hours and eligibility
Open Working hours and confirm an active staff member eligible for the service is working at the requested time.
- 4
Review time needed and existing appointments
The service duration, preparation and cleanup time, Buffer between appointments, and existing bookings can make a slot unavailable.
- 5
Check timezone
Confirm the business Timezone under Settings → Booking rules. The public booking page uses the business schedule.
Retest the customer flow
Open Booking page → View live page, select the service, and check the same date. If no times appear after these checks, email support with your booking link, the service name, the date checked, and the affected staff member if applicable.