Set your opening hours and time off

This is the thing that surprises people. BookerFlow does not have one set of business opening hours — each staff member has their own. A time is offered to a customer when someone who can do that service is working.

If you work alone, that distinction does not matter: your hours are the business's hours. With a team it matters a great deal, because your shop can be open while nobody who does a particular treatment is in.

With more than one team member, the page shows a list down the side. Pick a person, then edit their week.

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   Step 1: Open Hours & time off and pick the person

   With a single team member you go straight to their week. With several, choose a name from the list first — the summary under each name shows their current hours, so you can see who still needs setting up.

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   Step 2: Set the times for each day

   One row per day of the week. Enter the first time they can start an appointment and the last time they can still be working.

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   Step 3: Leave days off empty

   A day with no hours saved is closed. That is correct if they genuinely do not work then — and it is the most common reason a day mysteriously offers nothing.

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   Step 4: Save

   Existing appointments are never moved by a change here. Shortening your hours does not cancel anything already booked outside them.

When several people work the same shifts, set one person up properly and copy their week across rather than retyping it. The editor offers the other team members as copy sources. Copy, then adjust the individual differences — it is quicker and makes fewer mistakes than starting each person from scratch.

Weekly hours describe your normal pattern. Time off handles the exceptions — holidays, a training day, a long lunch, a public holiday.

Blocked time is removed from booking immediately. It does not cancel appointments already in that window, so reschedule or cancel anything overlapping first — otherwise you are left with a booking sitting inside time you have marked unavailable.

Your timezone lives on Settings → Profile, not on this page, but it governs everything here. The hours you enter are interpreted in that timezone, and so are the times customers see.

Set it to where you actually work and then leave it alone. Daylight saving is handled for you — your 9am stays 9am across the clock change.

If times look shifted by a consistent number of hours, the timezone is the first thing to check. If times are missing rather than wrong, work through Why a time slot isn't showing to customers.