Settings
Who gets emailed when a booking comes in
The two team-alert settings, which addresses receive them, and how to pick a setup that does not bury you.
The Notifications tab decides who on your team gets an email when a booking comes in. It does not affect what your customers receive — those go out regardless.
What is always sent
Customers always get a confirmation email when they book. There is no setting to turn that off, because a booking the customer cannot see or verify is worse than no booking. Their confirmation also carries the manage link they use to reschedule or cancel.
This tab is about your team, not your customers
The two settings you control
Step 1: Open Settings, then the Notifications tab
It is the third tab, described as “Team booking alerts”.
Step 2: Set who gets alerted, then save
Both settings are independent — you can have either, both, or neither.
| Setting | What it does | Default |
|---|---|---|
| Email assigned staff when a new appointment is booked | Each team member is emailed about bookings assigned to them — not about everyone else's. Turn it off to stop new-booking emails to your staff addresses entirely. | On |
| Email the business owner too | The owner account is alerted about every new appointment, whoever it is assigned to. This works even when staff alerts above are off, so the owner can be the only person notified. | Off |
Which addresses receive alerts
Staff alerts go to the email address saved on each team member under Staff. The tab shows you a summary of exactly who is currently set up to receive them, so you can see at a glance whether anyone is missing an address.
A team member with no email saved cannot be alerted. If someone says they are not getting booking emails, check their record on the Staff page first — a missing address is far more common than a delivery problem.
Choosing a setup
| Setting | What it does |
|---|---|
| Solo — just you | Staff alerts on. You are the assigned staff member, so you get everything. No need to also enable the owner alert. |
| Small team, hands-off owner | Staff alerts on, owner alert off. Each person manages their own column and you are not buried in notifications. |
| Front desk runs the diary | Staff alerts off, owner alert on. One inbox sees every booking and the team works from the dashboard instead of email. |
| Owner wants oversight | Both on. Staff see their own bookings and you see all of them. |
Email volume grows faster than you expect
Related articles
Booking rules: notice, cancellation, and how far ahead
Every option on the Booking tab in Settings, what each one does to your booking page, and what to pick.
A tour of your dashboard
Where everything lives: the three menu groups, what each page is for, and how the menu changes on a phone.
Find, filter, and export your appointments
The complete booking record: searching for one customer, narrowing with filters, and pulling it into a spreadsheet.
Still stuck?
Send us the details and we will take a look. Including your booking link and the date and time you are asking about gets you a faster answer.
Last reviewed July 30, 2026.