Account & access
Who can see what
Owner versus staff access, what customers can and cannot see, and how to keep your customers' data safe.
Three different groups touch your BookerFlow account, and they see very different things. Knowing which is which matters, because your customers' personal data sits behind it.
Owner and staff
| Setting | What it does |
|---|---|
| Owner | Full access — services, staff, hours, settings, billing, and every appointment. This is the account you signed up with. |
| Staff member | A person who can be booked. Their record carries a name, email, photo, bio, the services they provide, and their hours. |
Adding a staff record makes someone bookable. Billing and account settings stay with the owner. Adding and managing team members is covered in Add your team.
Do not share the owner login
What customers can see
Customers never sign in. They see only:
- Your public booking page — business name, branding, services, prices if you show them, and the team members you let them choose from.
- Their own appointment, through the private link in their confirmation. See The manage link customers get.
They cannot see your other customers, your diary, your takings, or anything about another business. Each business's data is kept strictly separate.
Good practice
- Keep the owner login to the people who genuinely need billing access.
- Deactivate staff when they leave rather than leaving records live.
- Sign out on shared or front-desk computers.
- Treat exported spreadsheets as customer data — store them carefully, delete them when done.
Sign-in and password resets are covered in Signing in and resetting your password.
Related articles
Signing in and resetting your password
Where the dashboard lives, how to reset a password, and how to keep your customers' data safe.
Add your team
Staff records, which services each person provides, photos and bios, and what to do when someone leaves.
The manage link customers get
How customers reschedule or cancel themselves, when the link stops allowing changes, and what to do if it is lost.
Still stuck?
Send us the details and we will take a look. Including your booking link and the date and time you are asking about gets you a faster answer.
Last reviewed July 30, 2026.