Add your team

1. 1

   Step 1: Open Staff from the Setup group

2. 2

   Step 2: Add their name and email

   The email matters: it is where their booking alerts go. Someone without one cannot be notified about their own appointments. See Who gets emailed when a booking comes in.

3. 3

   Step 3: Tick the services they provide

   Set up in Add and edit your services.

4. 4

   Step 4: Set their hours

   Hours are per person, on Hours & time off — a new team member has none until you set them, so they will offer no availability at all. See Set your opening hours and time off.

What a staff record does and does not give someone access to is covered in Who can see what.

Each team member is assigned the services they can actually perform. This is what stops a customer booking a treatment with someone who does not do it.

It also explains a common puzzle: one service showing no availability while everything else looks normal. That happens when the only person assigned to it is away, inactive, or has no hours set.

Both only appear to customers when customers can choose staff is on — see Letting customers choose a staff member.

Make them inactive rather than deleting them. Their past appointments stay intact for your records, they stop being offered for new bookings, and they stop counting against your plan's staff limit.