Services
Add and edit your services
Names, durations, prices, and descriptions — and why an optimistic duration is what makes days run late.
Services are the things a customer can book. Each one carries a duration and a price, and the duration is what shapes your whole day — it decides how times are laid out on your booking page and how much of your diary each booking consumes.
Adding a service
Step 1: Open Services from the Setup group
Step 2: Add the service and give it a clear name
Use the name a customer would recognise, not your internal shorthand. “Cut and finish” beats “C&F”.
Step 3: Set duration and price, then save
The service appears on your booking page as soon as it is active.
What each field does
| Setting | What it does |
|---|---|
| Service name | Shown on your booking page and in confirmation emails and reminders. |
| Duration | How long the appointment blocks out, in minutes. Your gap between appointments is added on top automatically. |
| Price | Shown on the booking page unless you have turned prices off for everyone in Settings → Booking. |
| Customer-facing description | A sentence or two explaining what the service includes. Worth writing for anything a first-time customer might misjudge. |
| Active | Only active services can be booked. Turning it off hides the service without deleting its history. |
Getting duration right
Use the time the appointment genuinely takes, start to finish, including greeting and settling up. Not the best case on a good day.
An optimistic duration is the single most common cause of a day that runs late. The booking page will happily fill your diary to the minute, so if every appointment quietly takes ten minutes longer than you told it, by mid-afternoon you are an hour behind and it compounds.
Build the overrun into the gap, not the service
Retiring a service
Turn a service inactive rather than deleting it. Existing appointments keep their history and reporting stays intact, but nobody can book it again. Deleting is for things you added by mistake.
A service also stops being bookable if nobody who performs it is working — see Why a time slot isn't showing to customers.
Related articles
Add-ons and booking extras
Letting customers bolt extras onto a service, and why doing so can make available times disappear.
Your first week: a setup checklist
The order to set things up in — services, hours, staff, booking page — and how to test before you share your link.
Why a time slot isn't showing to customers
The seven things that hide a time slot, in the order to check them.
Still stuck?
Send us the details and we will take a look. Including your booking link and the date and time you are asking about gets you a faster answer.
Last reviewed July 30, 2026.