What your customers see when they book

1. 1

   Step 1: They land on your page

   Your name, logo, brand colour, and contact details. Set on Settings → Profile, along with which of the four page styles they see.

2. 2

   Step 2: They choose a service

   Only active services appear, with prices unless you have hidden them. Any add-ons offered with that service are shown here too.

3. 3

   Step 3: They choose a team member — if you let them

   With staff choice on, they pick a person and see only that person's availability. With it off, this step disappears and BookerFlow assigns whoever is free. See Add your team.

4. 4

   Step 4: They pick a date and time

   Only times that satisfy every rule are offered — your hours, your minimum notice, how far ahead you allow, the service length, and the gap between appointments.

5. 5

   Step 5: They enter their details and confirm

   Name, email, phone, and any note for you. This is also where they agree to appointment texts, if you have them enabled.

• They see a confirmation page with the details.
• They can add the appointment to their own calendar from it.
• A confirmation email arrives, carrying their manage link.
• The appointment appears in your dashboard immediately.
• Your team is emailed, depending on your notification settings.

What they can do afterwards is covered in the manage link.

Once a month, book yourself in as a customer from View booking page and go all the way through. It is the fastest way to notice a service you meant to retire, a price that changed, or a step that now feels clumsy.

Cancel the test booking afterwards so it does not clutter your day.